Is Xfinity Down or Is It Just Me?
While a failure in Comcast’s network is the most common cause of Xfinity cable TV or internet outages, device failures can sometimes masquerade as network outages. Check your Xfinity equipment first if you’re looking at a black screen on your TV or PC.
Xfinity Equipment Issues
If your television or internet modem isn’t performing at peak efficiency, it could be affecting your service. A hardware issue, rather than an Xfinity outage, could be to blame in the following cases:
Your Wi-Fi signal is weak or continually dropping.
You have a reliable TV signal, but the picture quality is poor.
Nothing causes the lights on your home networking equipment to blink or go out.
You may need to tune up your TV or internet connection if either of these occurs. If you need help with your Xfinity TV or Internet service, check out our troubleshooting guide.
Xfinity Network Outage Issues
Complete loss of TV or internet service indicates a problem on Comcast’s end. If you are also experiencing the following symptoms, it is likely that you are experiencing an Xfinity outage:
Whether on a modem, router, or set-top box, error lights are blinking.
Bad weather, including a power outage, has hit the neighborhood.
Contact Xfinity’s customer service if you’re having issues like these to find out if there’s an outage in your region.
How to Confirm an Xfinity Outage
If you’ve already checked the connections connecting your Xfinity equipment and are still having issues with service, you can use the following tools to verify that your location is affected by an Xfinity service outage.
Xfinity Outage Map
If you experience an outage with Xfinity, you may check the Outage Map to get a list of reported outages and an estimate of when service will be restored. The Xfinity My Account mobile app and the Xfinity Status Center both provide access to the map (available on Google Play or the App Store).
Call Xfinity Customer Service
Instead of waiting on hold for what seems like an eternity, you can arrange a call with an Xfinity customer care agent and have them call you back at a time that is convenient for you. In addition to a Twitter account, Xfinity offers live chat help from 8 a.m. to 9 p.m. ET, every day of the week.
Get Xfinity Text Notifications
For Xfinity outage alerts via text message, type OUT to 266278. Your phone number must be associated with your Xfinity account in order to get text alerts.
What to Do During an Xfinity Outage
During an Xfinity outage, your only option is to wait for Comcast workers to restore your TV and internet service. You can use some Xfinity features even if you’re sitting in the dark with a candle and doing the Sunday crossword.
Use Your Smartphone as A Hotspot
The ability to utilize a smartphone as a mobile hotspot for other devices to connect to the internet depends on the type of smartphone and the data plan the user has purchased.
Even if mobile data speeds won’t match those of your regular internet connection at home, they’ll suffice as a backup in the event of a blackout. If you want to avoid paying extra, your smartphone plan must include hotspot data usage.
Watch TV Shows on The Xfinity Stream App
Even if you lose power and your Xfinity TV service, you can still use the Xfinity Stream app to view your favorite shows and movies whenever you want. To find out more about Xfinity Stream, read our comprehensive review.
Connect to An Xfinity Wi-Fi Hotspot
Customers of Comcast who aren’t on a prepaid plan can use an Xfinity hotspot to get online quickly and easily. Learn more about Xfinity Wi-Fi and locate nearby hotspots by consulting our online resource.
Once you’ve identified whether the problem is localized to your Xfinity equipment or is part of a larger outage, you can take measures to restore your network connection.
Our Xfinity troubleshooting guide will help you fix any problems you’re having with your equipment. As a hotspot, your smartphone can keep you connected even if the internet is down. If the problem is limited to television, you can use this time to test out Xfinity Stream and catch up on some of your favorite shows online.
Can Someone Tell Me Whether Xfinity Is Down Here?
If Xfinity technicians are performing maintenance in your region, or if your area is experiencing extreme weather, such as a power outage, your service may be interrupted. Visit the Xfinity website or text OUT to 266278 to confirm whether Xfinity services are down.
What Could Be Causing My Xfinity Connection to Be Inactive?
Follow our Xfinity troubleshooting guide to determine if your hardware is to blame for the network problem. The problem may be an Xfinity service outage if that doesn’t work.
What Can I Do to Determine if My Location Is Experiencing an Outage?
Check if there is an internet outage in your neighborhood by visiting the Xfinity website or the Xfinity My Account mobile app. In the event of an internet outage, Xfinity customers can also text OUT to 266278 from the phone number associated with their account.
What Is the Best Way to Contact Xfinity Customer Service?
To contact Xfinity’s helpful staff, dial 1-800-945-XFINITY. If you don’t want to type that, it’s as simple as dialing 1 800 934 6489.
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