City of Delhi: Customers can now find and book vaccination appointments through WhatsApp’s MyGov Corona Helpdesk, the company announced on Tuesday.
The option to get immunisation certificates through the chatbot was implemented on August 5 by MyGov and WhatsApp, and over 32 lakh certificates have been downloaded by users across the country since then.
There are over 41 million WhatsApp users in India who have used the MyGov Corona Helpdesk since its inception in March 2020 as an essential tool in the fight against the public-health crisis, according to the report.
It has been a game-changing technology solution for millions of residents all around the country, said MyGov CEO Abhishek Singh.
‘MyGov Corona Helpdesk, enabled with support from Haptik and Turn.io, has evolved into a go-to platform that is not only helping citizens with authentic Corona-related information but is now also aiding them in the process of vaccine booking, as well as finding vaccination centres and slots, and downloading vaccination certificates’
The AI-based WhatsApp interface, he continued, is making digital inclusion possible in the truest sense because most people find it easier to navigate.
“Our collaboration has unlocked the potential of technology to deliver advantages to citizens at large.
Because so many people have trusted the MyGov Corona Helpdesk chatbot and used its services, this is a critical step in our journey toward digitally empowered nationhood.
WhatsApp Public Policy Director Shivnath Thukral stated that the company’s platform is entirely dedicated to aiding the efforts of the Indian government to combat the pandemic.
Citizens can bookmark the WhatsApp number +91 9013151515 on their phones and use it to initiate a chat with the MyGov Corona Helpdesk chatbot by entering Book Slot and sending it to the number.
One-time passwords consisting of six random numbers are generated and sent to the provided mobile number.
Users can then select a preferred date and place based on the pincode and vaccine type they have chosen.
In order to confirm your vaccination appointment date and location, all users must follow this procedure.
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