Valve’s return policy for Steam games is among the best in the industry. There are only two conditions in their return policy that you must complete in order to receive a refund. The crucial information is listed below.
Can I Get a Steam Refund?
You must have played less than two hours of the game and seek a refund within two weeks of purchase. The same holds true for game bundles, with the exception that the sum of all bundle games’ playtimes cannot exceed two hours, and that no bundle games can be transferred.
If you change your mind about a pre-ordered game before it’s published, you can get your money back. If the game is already out, the usual limits of two weeks and two hours of playtime apply.
Finally, if the recipient of a Steam gift has not yet redeemed it, you can request a refund for the game. If so, they can request a refund within two weeks of the original purchaser during the two-hour grace period, but the money will be returned to the giver, not the recipient.
How to Refund a Game on Steam
Launch your preferred web browser and navigate to the Steam Support Portal to submit a refund request. Log in now if you haven’t already.
Select “Purchases” then from the list of available help topics.
Choose the game you want a refund for on the following page.
The specifics of the deal will show up on the following screen. Take a look at the charge and then select “I want a refund.”
The game’s purchase date and other information will appear on the following screen. To resubmit your refund request, select the option.
The next step is to select your preferred refund option from the options. You can get a refund to the same payment method or Steam Wallet from which you originally bought the game.
To finish, choose “Submit Request” and then “Refund” from the next drop-down menu. After that, Valve’s support staff will receive and handle your request. The results of the refund request should be sent to you shortly.
The Issue with Steam’s Refund Policy
One thing that can’t be denied about Valve is its customer-friendly, consumer-friendly refund policy. It allows consumers to return games within a specific period, and if they’ve played the game less than two hours, for any reason.
Like any good thing, though, this refund policy has been abused, causing many indie developers to abandon their projects and stop making new games. Such is the situation with Emika Games, a small independent game company.
Emika Games’ Summer of ‘58 is a little horror game that takes no longer than 1.5 hours to complete (as you’ll discover with many indie games).
Many players would then play the game until it was finished, and then request and receive a complete refund because they were within the two-hour time limit.
Even if Valve’s return policy is great for customers, it’s evident that some studios are left out in the cold.
No one knows whether or when Valve will amend its refund policy to prevent the exploitation of these independent companies, but maybe a solution that benefits all parties will be found sooner rather than later.
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