With over a billion downloads on Android and 332 million active daily users, Snapchat has managed to stay relevant in the competitive social media industry.
Although Snapchat mobile apps are very polished and feature-packed, the software doesn’t always perform as planned. You may feel as if you’re out of the loop when Snapchat doesn’t open or perform as intended.
- Check Snapchat Status on Downdetector
Like Facebook services, Snapchat also encounters intermittent disruptions. When the company’s servers are down, you don’t have any other alternative than to wait for Snapchat to fix the issue from their end.
To validate the issue, you can head to Downdetector and search for Snapchat. You will observe high outage graphs if others are experiencing the same problem. You can also follow Snapchat on social channels like Twitter to get the latest updates on a potential outage.
- Restart the Snapchat App
You might have difficulty opening Snapchat from the Recents menu. To remedy this, completely close Snapchat and open it again.
Use the swipe-up gesture from the bottom and open the Recents menu (those utilizing navigation buttons can tap on the Overview button) (those using navigation buttons can tap on the Overview button).
Swipe up on the Snapchat app and close it.
Open Snapchat and see if it’s working or not. iPhone users can use the same swipe-up gesture from the bottom and open the App Switcher menu to close Snapchat.
- Check Your Internet Connection
Snapchat requires an active internet connection to load those hot snaps from your friends.
Android users need to swipe down from the top and enter the notification panel option. On iOS, you can swipe down from the top right corner to open the Control Center (or swipe up from the bottom if you have an iPhone with the home button) (or swipe up from the bottom if you have an iPhone with the home button).
Check simple toggles, enable Wi-Fi, and connect to a fast and dependable Wi-Fi connection. If you are working with cellular data, you can use apps like Speedtest to evaluate internet speeds on your phone.
- Check Snapchat App Permissions
Snapchat requires a camera, contact, photo, location, and microphone permissions to function as planned. If you have rejected such rights (especially the camera and location ones), you’re left with a malfunctioning app experience. Let’s allow relevant app permissions on Android.
Long-tap on the Snapchat app icon
Select the small I button to open the app details menu.
Go to the Permissions menu.
Check denied permissions.
Select needed permission for Snapchat.
Tap the radio button beside the Allow only when using the app option.
Do the same for all the required Snapchat permissions, then try opening the app again. iPhone users can go through the procedures below to check Snapchat permissions.
Open the Settings menu on iPhone.
Scroll to Snapchat.
Tap on Location and select While Using the App from the following menu. You should also enable the Precise Location checkbox if you frequently use Snap Map.
Go back to the Snapchat menu and enable Microphone, Camera, and Mobile Data permissions.
- Force Stop Snapchat
When an app misbehaves on Android, you can force stop it and fully halt all actions. Let’s try this using Snapchat.
Long-press on the Snapchat app icon. Tap on the small I button.
Open the app details menu.
Select Force halt.
After you close the menu, try your luck with Snapchat.
- Clear Your Snapchat Cache
Mobile apps collect cache in the background to reduce loading speeds and execute recurring activities faster. Sometimes, incorrect cache data can lead to Snapchat difficulties. Let’s clear the cache and try again, shall we?
Open the Snapchat app info menu (refer to the procedures in the previous section) (refer to the steps in the previous section).
Go to Storage (Storage and cache in standard Android phones) (Storage and cache in stock Android phones.)
Select Clear cache from the following option.
iOS users can follow the steps below to clear the Snapchat cache.
Open Snapchat on your iPhone.
Select your profile image in the top left corner.
Go to Snapchat settings by tapping on the gear icon.
Scroll to Account Actions.
Select Clear Cache and confirm your selection.
Snapchat may take a slower to load after you execute this step, as the app must collect cache data from scratch.
- Open Supported Links in Snapchat
Snapchat allows users to share their profile links with others. Instead of opening Snapchat URLs in the browser, you may launch them right into the native app and avoid any issues.
Launch the Snapchat app info menu (check the sixth point) (check the fifth point).
Go to Set as the default menu.
Enable Open supported links toggle.
- Log out Of Snapchat and Sign in Again
If Snapchat is still misbehaving on your phone, momentarily sign out from your account and log in again with the same account credentials.
Open Snapchat and tap on the circular profile picture in the top left corner.
From the profile menu, select the settings tool in the top right corner.
Scroll down and select Log Out from the Account Actions option.
Sign in using Snapchat account details and get back to snapping images in style.
- Clear Your Snapchat Conversations
Have difficulties accessed a specific conversation on Snapchat? You can clear the discussion and start a new chat.
Open Snapchat settings (verify the procedures in the previous section) (check the steps in the previous section).
Scroll down to the Clear Conversation menu.
You will see all the Snapchat discussions from the following menu.
Tap on the x mark beside a discussion that you want to clear.
Note that the operation will erase all unsaved snaps from the chat.
- Disable Your VPN Connection
Are you trying to use Snapchat over a VPN connection? The VPN app on your phone can be connected to an IP address in a region where Snapchat is banned.
In such a situation, none of the Snapchat services will work for you. Disconnect any VPN service on your phone and utilize the app again.
- Update the Snapchat App
Snapchat constantly releases new software updates to correct bugs and introduce new features. An outdated Snapchat app on your phone can give you difficulties.
Open Google Play Store or App Store on your phone.
Type Snapchat in the search bar.
Go to the app details page.
See whether there is an app update pending. If so, download the update.
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