A report states that PlayStation 5 consoles purchased outside of India and brought into the country will not be protected by a warranty of any kind.
However, according to a report, Sony executives have stated that in order for customers to be able to avail of warranty benefits within India, the console in question needs to have the official Sony India Warranty card.
This is despite the fact that importers are currently selling Sony PS5 consoles on the grey market.
To put it simply, Sony wants customers in India to acquire the PS5 through official retailers rather than unauthorized sellers who have imported the machine from another nation.
Sony will no longer be able to provide support or service for these consoles.
PlayStation items that have been marketed by Sony India are certified by Indian safety standards that have been imposed by the Bureau of Indian Standards, according to a story by MensXP that quotes a spokesperson from Sony (BIS).
In this context, it is important to note that PlayStation products marketed by Sony India are certified based on Indian safety standards stipulated by BIS, as was reportedly started by a representative of Sony India.
“We advise our customers to check for the official Sony India Warranty card at the time of purchase to avail warranty benefits within India,” the representative was quoted as saying.
“We also advise our customers to check for the official Sony India Warranty card at the time of purchase to avail warranty benefits outside of India.”
According to the study, unlicensed sellers are selling the PlayStation 5 to customers in India at a significant markup—in some instances, the markup is over Rs. 90,000—and they are doing so without providing any kind of warranty.
People who have acquired these consoles would not be able to make use of their warranties in the event that they become necessary because a warranty on an imported console is not considered to be legitimate in India.
It shouldn’t come as much of a surprise that this is the case given that the PlayStation 4 and Xbox One consoles of the generation before it did not offer foreign warranties either.
This is simply the typical approach, and if you are thinking of importing, it is imperative that you are aware that you may run into difficulties in the future.
As of this moment, Sony has not provided any confirmation regarding when the PS5 will be made available in India. On November 12, the console became available for purchase in some geographic areas.
However, the company has previously disclosed the prices that would be charged in India for the PlayStation 5, which come in at Rs. 49,990 for the normal edition and Rs. 39,990 for the Digital Edition respectively.
When it officially debuts in the country, the console will be available for purchase through a variety of retailers, including Amazon, Flipkart, Croma, ShopatSC.com, Reliance Digital, and Games The Shop, according to the article.
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