A fresh data breach affecting 5.2 million Marriott International guests was discovered in mid-January 2020.
According to Marriott, a security compromise could have exposed 5.2 million guests’ personal information. After a breach in 2018, this is the second time Marriott has had a data leak.
If a Marriott Data Breach Happens in 2020, how And when Will We Know?
There was a breach discovered in February 2020 that goes back to mid-January 2020.
Hackers may have accessed visitor information after gaining access to the login credentials of two Marriott employees, according to a statement released by the hotel giant at the end of February.
Reasons to suspect that the operation began in the middle of January have been found by the company.
There may have been a thief who got hold of personal information such as names, birthdates and phone numbers, in addition to language preferences and loyalty accounts.
Although the investigation is ongoing, Marriott noted, “We do not have any reason to believe that the facts implicated contained login information or PIN numbers for Marriott Bonvoy account or payment card information.”
In addition, Marriott stated that it informed guests whose personal information may have been obtained by email and developed a website dedicated to those who were affected by the breach.
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Visitors whose personal information may have been compromised could use the tool provided by the business to keep tabs on their information.
Up to 500 million Starwood guests were compromised by a data breach at the business’s subsidiary in late 2018, which was purchased by the company in 2016.
Two data breaches in less than two years is a sign of carelessness, even if one was an honest mistake.
Despite how it may appear to an outsider, the corporation appears to have learnt some significant information security lessons. The hotel sector as a whole should take note of what we’ve learned from this.
What Can the Hotel Industry Do to Prevent a Data Breach Like Marriott’s from Happening Again?
First, Establish a Security-Focused Culture at The Top of The Organisation.
When the protection of customers’ personal information is of the utmost importance. Having a security-centric perspective assures a serious approach to protecting client data.
The CEO and board of directors should be held responsible for implementing the strategy instead of relying solely on employees.
Stay Ahead of The Curve in Terms of Security.
When it comes to consumer data security solutions, firms should be proactive, always examining and testing new advances in order to stay ahead of the hackers.
Your Security Spending for Client Data Security Should Not Be Included in Your Budget at All
Invest as much money as necessary to protect your customers’ private information. Yes, stay within your financial parameters, but don’t put a cap on your budget, because doing so implies that you’re sacrificing your priorities.
To keep the brand-safe, do whatever the security team asks of you. It’s not going to cost the country billions of dollars.
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Customer Data Security Is Not a Cost Centre, but An Opportunity to Generate Cash
It is critical for companies to realise that client data security is a revenue centre, not a cost centre.
In addition to preventing data breaches, stronger security helps you increase consumer trust, which in turn helps you earn more money.
While customer account security may not be Marriott’s core business, we can only hope that the company and its colleagues in the tourism sector have learnt this lesson.
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