All of the same issues that bring down other online video streaming services can affect Discovery Plus. Discovery Plus may not work due to a variety of reasons, including network and internet connectivity issues, software issues, and more.
Here are some troubleshooting steps to help you get back to watching your favorite shows on Discovery Plus.
You can stream Discovery Plus on a variety of devices, including PCs and Macs, as well as smartphones and other streaming devices. The following troubleshooting tips apply to all of these devices. In the event that a step isn’t applicable to your device, move on to the next tip.
What’s Wrong with Discovery Plus?
Two of the most common reasons for Discovery Plus not working properly are internet and software-related.
Problems with your internet service provider, your home network, or the Discovery Plus service itself can all cause problems with your internet connection.
Using a computer’s web browser may result in software issues; using a phone, tablet, or streaming device? Look no further than the Discovery Plus app. Each of these things must be checked in order to get Discovery Plus to function properly again.
When You Can’t Stream Discovery Plus, Here’s How To Get It Working
Discovery Plus streaming requires a high-speed internet connection and either the Discovery Plus app or web player to be installed on your device. Discovery Plus will not function if any of these components is broken.
Follow these troubleshooting steps to get Discovery Plus back up and running:
- Find out if Discovery Plus is unavailable. It’s possible that the Discovery Plus service is down if the website or web player does not load, or if the app does not load thumbnails or videos. It’s simple to see if the service is down, so that’s a good place to start. Start by checking social media to see if anyone else has complained about the same issue.
2. Reboot your device. You can try restarting whatever device you’re using to watch Discovery Plus, whether it’s a computer or a phone.
To restart some devices, you’ll need to unplug them from the wall, while others will need to be turned off. Many have the option to restart the computer as well as power it off. Restart your device and check to see if you can stream Discovery Plus.
3. Try using a different computer. Find out if the problem occurs on other devices. Make sure you have the Discovery Plus app on your phone if you’ve been unable to stream via your computer’s web player. Only one device can be blamed if the issue only affects that device.
If you can’t stream Discovery Plus on multiple devices, there’s either a problem with your internet or the service itself. It’s possible that this issue is still too new to have been brought to the attention of the public via social media.
4. Make sure you’re connected to the internet. High-speed internet and a solid connection are required for Discovery Plus. Discovery Plus will not function if the connection is too sluggish or unreliable.
Use a speed test service to make sure your connection is working and that it is fast enough to use a web page or another streaming service.
The following transfer rates are suggested by Discovery Plus:
The minimum required speed is 0.5 Mbps.
A speed of 1.5 Mbps is the minimum recommended.
HD-quality videos should be recorded at 2.5 Mbps.
4 Mbps: The recommended bandwidth for HD quality video
Tip: Streaming at higher speeds is more enjoyable, whereas slow or intermittent speeds can cause issues. In the event that your internet connection is sluggish, you should speak with your internet service provider (ISP) to determine whether you can upgrade your plan or if there is a technical issue.
5. Try using a wired internet connection first. Switch to a wired connection if you can’t stream over Wi-Fi or a mobile internet connection. Using an Ethernet cable, connect a desktop or laptop computer to your router and see if Discovery Plus is working. If this is the case, you’ll want to upgrade your Wi-Fi or mobile internet connection.
6. Make sure your Wi-Fi signal is strong enough. If your streaming issues were resolved by using a wired connection, you may want to investigate the quality of your Wi-Fi signal.
Remove any obstructions between your streaming device and your wireless router if possible. Try to position your router as high as possible, and keep it away from sources of electromagnetic interference.
7. Update your app or browser. Keep your Discovery Plus app up to date if you’re using it on a phone or streaming device. Make sure your web browser is up to date if you are using the web player on a computer.
The majority of modern web browsers are updated by closing and reopening the browser, but you can also manually check for and install updates in most cases.
8. Empty the app’s or browser’s cache. If your device allows it, try clearing the app cache if you’re using the Discovery Plus app. In the event that you are using the web player, you can clear the browser’s cache instead.
9. Delete and reinstall the Discovery Plus application. It is possible that you may need to delete and reinstall the app if the problem persists even after clearing your local cache. Delete it, re-download it, and reinstall it again.
10. Upgrade the software on your computer or mobile device. You may need to update your device. Check for available operating system updates if you’re using the web player.
There may be an operating system or firmware update available if you’re using the app on your phone or streaming device.
11. Your internet service provider should be contacted. There could be an issue with your internet connection if the Discovery Plus service is not down and you are unable to find any problems with your local network, device or software, or firmware.
To find out if your service has been restricted or is experiencing connectivity issues, contact your service provider.
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